Fully Booked Love

If you’ve been following my blog for a while, you would’ve noticed that I frequently mention Fully Booked. If the US has Barnes and Noble, Canada has Chapters then the Philippines has Fully Booked. Note that it’s not the only major bookstore in the country. We also have National Bookstore and Powerbooks but Fully Booked is by far the best of the three. I buy most of my books there because they have a great selection. Yes, I always whine about the availability of books here but it would be so much worse if Fully Booked isn’t around. The picture on the left was taken inside the Fort store and shows me while I was trying to decide between two books.

Aside from the selections, I also think the customer service of Fully Booked is great. I usually have books that are about to come out reserved in advance. When the book gets here, Fully Booked will notify you through text that the book is already available. Although I must admit that I take it a step further and I pester them about books that I can’t wait to have when the release date rolls around. I do this because most of the books that I want aren’t that popular so they order only a handful of copies. You can also have books transferred from one branch to another. If a book is only available in Rockwell or Fort, you can have it transferred to the branch nearest you. I was so surprised when they had Daughter of the Forest transferred all the way from Cebu.♥

If the book that you want is out of stock, you can ask them to replenish their inventory at no extra cost. Also, if the book that you want isn’t in their database, you can request them to order it for you also with no extra charge. Isn’t that neat? It’ll take 4 to 8 weeks to get here but it’s better than nothing. Ordering from bookstores abroad take approximately that long for the books to get here anyway and you still have to pay for shipping.

Fully Booked also has a number of marketing activities involving book lovers such as the monthly Book Geek contest and the anniversary Book Grab. To be updated on Fully Booked’s activities, follow them on Facebook or Twitter.

Here’s a picture of the Fully Booked flagship store taken from their website:

Okay, enough gushing, I’d like to hear from the rest of you. What’s your favorite bookstore? I bet most of you have favorite indie bookstores. If I lived in SoCal, my favorite will probably be Mysterious Galaxy, where I ordered my signed copies of Megan Whalen Turner’s books.

21 thoughts on “Fully Booked Love

  1. I fell in love with Fully Booked too! Their customer service is awesome compared to the other CS of the other bookstores *ahem*.

    You can order books in advance? There’s no extra charge there? Great!

    • They have the best customer service out of all the bookstores here. You can have books reserved in advance and they’ll let you know once they have a copy available. 🙂 Yep, no extra charge for that.

  2. I totally agree on the customer service at Fully Booked-I am closer to their Branch at Trinoma than anywhere else and they have gotten several books from the Fort Store for me-I eveb have the ten percent discount card-by the way if anyone in the Manila area wants to work out a mutually advantageous book swap please contact me

    • I pass by the Trinoma branch everyday on my way home from work. It’s also quite near the bigger branch in The Block. I have the discount card as well! Hmm maybe I should’ve mentioned that in my post.

  3. I recently found your blog and I think it’s awesome that there are bloggers from so many different parts of the world!

    I’m from Australia, and I buy most of my books from Angus and Robertson, but I’d have to say my favourite bookstore is Borders. I love that it’s got sooooo many books, and that there’s a coffee shop inside. 🙂

    You’ve got a really lovely blog and I’ll be sure to check back to see more of your great posts!

    • It really is amazing that there are so many book bloggers from all over the world. I’ve met some great international bloggers.

      My friend lives in Australia and I’ve asked him to get a couple of books for me from Borders. Most of which are UK books. It’s nice that you get UK editions there! Although compared to the prices here, books from Borders are really expensive.

      Thanks for dropping by! 🙂

  4. I, too, am profoundly indebted to Fully Booked. Not only do they price their books quite reasonably (unlike that other specialty book store), but they also have excellent customer service. And did I mention their discount card policy saves you 10% off a book’s cover price if you pay with cash or 5% if you charge it to your credit card?

    • Yes, their book prices are very reasonable compared to Powerbooks (nahiya ka pang sabihin yung other bookstore) plus they have a bigger inventory too! I also have a discount card and I always pay with cash or debit card so I get 10% off. 🙂

  5. I love Fully Booked. I just wish Fully Booked would love me back. For some reason, my books-in-reservation almost never gets reserved. I’ve gotten lots of apologies, but still–well, it still keeps happening.

    The only time I got notified of one of my books-in-reservation arriving was the day after I bought my copy of said book. From the same branch that notified me. After I told them to take it off my list, since I already bought it. From them.

    Then, a couple of times they told me they notified me–only it turns out that they notified someone else they thought was me–who, of course, told them that he wasn’t the one who reserved the books. Obviously.

    And then there was a time they asked me why I was asking another branch for certain books I had reserved–that I don’t recall ever having reserved. And the funny thing is, it was a branch I’ve only visited twice–and the last time was a year before the reservation query happened.

    But I can’t move to any other bookstore, because with all their faults, they’re still the only bookstore chain that carries the books I like.

    Though sometimes, by sheer luck, I find a copy of a book I like at National Bookstore. But that has only happened twice.

    • I know what you mean! That has happened to me several times as well. That’s why when there’s a book that I want, I keep bugging them about it. I don’t really know how the reservation system works but I don’t think it’s that efficient. Maybe because the database isn’t that reliable?

      You know what I do when I really want a book? If it’s a newly released book, I call every other day to ask the Fort branch if they already received a shipment for it. If it’s a book that’s been released for a while, I ask what branches have possible copies and I call each and every branch until I find a copy and I have it transferred to the Trinoma branch. By the time that I finish, I feel like I worked in a call center.

      You’re definitely right, Fully Booked has issues but it’s still the best option that we have right now.

      • Well, I’ve been bugging them about my in-reservation books. So far, nada. One I had reserved before its release, and look at me now, two months after its release and I still don’t have the book. =(

        The other books I have had reserved are harder to bug them about. A couple of them, I recently found out, are now out-of-print. So my only option is to buy it used somewhere else. (Hello BookSale and online shopping!) But the others, my only option is to wait for Fully Booked to luck out and get a copy for me.

        And when they do luck out, I have to cross my fingers for them to remember to tell me, so as not to let someone else get it before me–which, incidentally, has happened to me in NBS. I found one of the books I’ve been searching so long for in their Katipunan branch–but I didn’t have any money with me. But when I came back, someone else bought the only copy. Two years later, I find the book again (different edition, and two-hundred-pesos more expensive) at Power Books. *sad*

        I feel like I should have a blog about my misadventures in book-hunting. haha.

        Oh, and I think NBS is trying to get the Fully Booked crowd through BestSellers–but so far, BestSellers only stock the same books found in NBS.

      • You should email marketing(at)fullybookedonline(dot)com to ask them to reserve the books for you! They reply to email inquiries. I know, it’s really hard to look for the books that you want sometimes, you just have to be persistent.

        For the books that are out of print, have you tried searching Better World Books for them? They deliver to the Philippines. 🙂

        You should’ve had the book that you wanted in NBS reserved, they also do reservations although they’re not as efficient as Fully Booked when it comes to things like that.

        You’re right, maybe you should come up with a blog with your book adventures? 🙂 I have some of those as well and I include them in my reviews sometimes.

      • thanks for the e-mail address. that will be very helpful. *insert evil laugh here.* just kidding. about the evil laugh, i mean. 😉

        and I should’ve had the book reserved, I know. but I was in college then, and I didn’t know when I would have the money to buy the book. :/ that, and I didn’t think anyone else would be interested in the book.

      • Good luck with finding the books that you want! 🙂 And yes, I definitely understand the budget constraints of being in college.

  6. Hi, Chachic! Great to discover your blog. I enjoy finding more Pinoy book bloggers, and got to yours through Tarie. Oh, and I love Fully Booked, too. What I do sometimes is post a comment on their facebook page when I want to order a book in advance, then have the book reserved in one of their stores. I figure if they see it in different venues, they’ll be more conscious of ordering that book.:)

    • Hi Honey, thanks for dropping by! It’s always nice to discover fellow Filipino bloggers. I’m planning to come up with a directory for Filipino book bloggers actually. I hope I can push through with that. I do that too! I write on their Facebook wall, I email marketing and I call the branches. 🙂

  7. Hi I just read your blog. I have a friend who really wants this book and I want to buy it for his birthday but it isn’t available in the Fully Booked branch nearby. It’s just that I have 3 days left and you said it will take 4 to 8 weeks to get the book after ordering. I was planning to order online at fullybookedonline.com. But I’m not so sure how long will it take. Have you ever tried ordering online? IIf you did, how long did the shipping take?

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